Why Do My Videos Keep Jumping/Freezing?

Video playback is affected by a number of factors:

• Speed of our server
• Speed of our server's internet connection
• Speed of your computer
• Speed of your internet connection
• What other load your computer is under
• Graphics hardware in your PC

Whilst we do our level best to ensure our server and internet connection are as fast as possible, we cannot control the speed of your internet connection or the power of your PC. Most problems experienced in video playback will be down to the local speed of your internet connection - and this is what you should check first.

Also try using a different web browser:

• Google Chrome
• Firefox
• Opera