Blank/Black/White screen when attempting to view Hazard Perception videos

If you are using a Samsung Android device - the Samsung Browser does not support the playback of DTS-Anytime hazard perception videos. Please download, install then use the free Chrome web browser from Google Play.

Otherwise, this can be a symptom of a corrupted web browser cache - try clearing your web browser's cache as described in the appropriate section of the following article which covers Google Chrome, Firefox, Safari, Internet Explorer, Opera, Android and iOS):

• http://www.refreshyourcache.com/en/home/

If you're using Windows 10 and Microsoft's new "Edge" web browser, the process is:

1. Launch Microsoft Edge Browser.
2. Click on "..." ("More action") icon in the top right corner of the browser and then click "the "Settings" option.
3. In the "Settings" pane, scroll down to find the "Clear browsing data" option and then click the "Choose what to clear" button below.
4. Select/Clear options as appropriate but ensure that "Cached data and files" IS ticked.
5. Click the "Clear" button

If the issue persists, try using a different web browser:

• https://www.google.com/chrome/browser/desktop/
• https://www.mozilla.org/en-GB/firefox/new/
• http://www.opera.com/computer/thanks?ni=stable&os=windows

If the issue remains, please contact us and specifically mention that you've already tried the above steps (else we'll most likely initially reply to suggest you do the above).